Affinity Management Survey Response

A. The Bull & Bear Club

1) Indicate your level of agreement with the following statements (1=strongly disagree, 5=strongly agree):

	1	2	3	4	5	n/a
Overall, I am pleased with the Club	Overall, I am pleased with the Club:1	Overall, I am pleased with the Club:2	Overall, I am pleased with the Club:3	Overall, I am pleased with the Club:4	Overall, I am pleased with the Club:5
The Club is a good value for my money	The Club is a good value for my money:1	The Club is a good value for my money:2	The Club is a good value for my money:3	The Club is a good value for my money:4	The Club is a good value for my money:5
Overall, the Club experience has met my expectations
The Club is well-managed	The Club is well-managed:1	The Club is well-managed:2	The Club is well-managed:3	The Club is well-managed:4	The Club is well-managed:5
The Club is well-governed	The Club is well-governed:1	The Club is well-governed:2	The Club is well-governed:3	The Club is well-governed:4	The Club is well-governed:5
The Club does a good job of planning and managing capital projects
I am greeted by name at the Club	I am greeted by name at the Club:1	I am greeted by name at the Club:2	I am greeted by name at the Club:3	I am greeted by name at the Club:4	I am greeted by name at the Club:5
The Club is clean and presentable	The Club is clean and presentable:1	The Club is clean and presentable:2	The Club is clean and presentable:3	The Club is clean and presentable:4	The Club is clean and presentable:5
Management is responsive to my needs	Management is responsive to my needs:1	Management is responsive to my needs:2	Management is responsive to my needs:3	Management is responsive to my needs:4	Management is responsive to my needs:5
The business office is efficient and courteous

2) Please rate the following aspects of the Club's food & beverage operation (1=very unfavorable, 5=very favorable)

	1	2	3	4	5	n/a
Overall F&B Operation	Overall F&B Operation:1	Overall F&B Operation:2	Overall F&B Operation:3	Overall F&B Operation:4	Overall F&B Operation:5
Food Presentation	Food Presentation:1	Food Presentation:2	Food Presentation:3	Food Presentation:4	Food Presentation:5
Food Quality	Food Quality:1	Food Quality:2	Food Quality:3	Food Quality:4	Food Quality:5
Portions	Portions:1	Portions:2	Portions:3	Portions:4	Portions:5
Price	Price:1	Price:2	Price:3	Price:4	Price:5
Value for Dollar	Value for Dollar:1	Value for Dollar:2	Value for Dollar:3	Value for Dollar:4	Value for Dollar:5
Menu Variety	Menu Variety:1	Menu Variety:2	Menu Variety:3	Menu Variety:4	Menu Variety:5
Wait Service	Wait Service:1	Wait Service:2	Wait Service:3	Wait Service:4	Wait Service:5
Bar Service	Bar Service:1	Bar Service:2	Bar Service:3	Bar Service:4	Bar Service:5
Facility Cleanliness	Facility Cleanliness:1	Facility Cleanliness:2	Facility Cleanliness:3	Facility Cleanliness:4	Facility Cleanliness:5
Hours of Operation	Hours of Operation:1	Hours of Operation:2	Hours of Operation:3	Hours of Operation:4	Hours of Operation:5
Staff Appearance	Staff Appearance:1	Staff Appearance:2	Staff Appearance:3	Staff Appearance:4	Staff Appearance:5
Staff Friendliness	Staff Friendliness:1	Staff Friendliness:2	Staff Friendliness:3	Staff Friendliness:4	Staff Friendliness:5
Wine Selection	Wine Selection:1	Wine Selection:2	Wine Selection:3	Wine Selection:4	Wine Selection:5

3) Would you be interested in storing your wine at the Club for a corkage fee?

Yes

No

4) I would dine at the Club more frequently if:

5) I visit the Club this many times per month:

6) I would visit more frequently if:

7) In the last twelve months I attended this many specials events at the Club:

8) Rate your level of agreement with these statements (1=strongly disagree, 5=strongly agree):

	1	2	3	4	5	n/a
We need more member-only events at the Club
We need more member-guest events at the Club
We need more family-oriented events at the Club
Special events at the Club are well-publicized
Special events at the Club run smoothly
Special events at the Club are a good value
Members are encouraged to help plan special events

9) I would attend more special events at the Club if:

10) I typically bring this number of guests to the Club per month:

11) I bring guests for the following activities (check all that apply):

12) The majority of my guests are:

Business

Social

Equal Split

I don't bring guests to the Club

13) Rate your level of agreement (1=strongly disagree, 5=strongly agree)

	1	2	3	4	5	n/a
I am proud to bring guests to the Club
The Club makes a positive first impression on my guests
My guests are impressed with the Club	My guests are impressed with the Club:1	My guests are impressed with the Club:2	My guests are impressed with the Club:3	My guests are impressed with the Club:4	My guests are impressed with the Club:5
My guests are treated warmly by the Club staff
The Club is a good place for the business entertainment
The Club is a good place for networking

14) I would bring guests to the Club more frequently if:

15) Have you hosted or sponsored an event or meeting at the Bull and Bear Club? (If you select no, skip to question 19.)

Yes

No

16) If yes, indicate your level of agreement with the following statements about your event at the Club?

	1	2	3	4	5	n/a
My event ran smoothly	My event ran smoothly:1	My event ran smoothly:2	My event ran smoothly:3	My event ran smoothly:4	My event ran smoothly:5
Billing and administration was smooth	Billing and administration was smooth:1	Billing and administration was smooth:2	Billing and administration was smooth:3	Billing and administration was smooth:4	Billing and administration was smooth:5
Communications were courteous and professional
The staff was friendly and helpful	The staff was friendly and helpful:1	The staff was friendly and helpful:2	The staff was friendly and helpful:3	The staff was friendly and helpful:4	The staff was friendly and helpful:5
The Club was helpful with scheduling	The Club was helpful with scheduling:1	The Club was helpful with scheduling:2	The Club was helpful with scheduling:3	The Club was helpful with scheduling:4	The Club was helpful with scheduling:5
My guests were satisfied	My guests were satisfied:1	My guests were satisfied:2	My guests were satisfied:3	My guests were satisfied:4	My guests were satisfied:5
Overall, my experience met my expectations

17) Please check all that apply in describing your event:

18) Which food services did your event utilize?

Breakfast

Lunch

Boxed Lunch

Dinner

19) I would host events more frequently at the Club if:

20) What activities would you recommend the Club hold?

21) What does the Club do especially well?

22) How could the Club serve you better?

23) Primary reasons for joining the Club?

24) If you chose 'Other' above, please describe:

25) Would you recommend the Bull & Bear Club to a friend?

Yes

No

Unsure

26) Does your employer reimburse you for membership and events?

Full

Partial

None

27) How often do you order boxed lunches?

Daily

Often

Sometimes

Never

28) A Club representative has asked me for membership referrals in the past year.

Yes

No

29) I have one or more referrals that might join the Club.

Yes

No

B. Club Communication

30) Rate your satisfaction with the following ways the Club communicates with you (1=very dissatisfied, 5=very satisfied):

	1	2	3	4	5	n/a
Weekly Email	Weekly Email:1	Weekly Email:2	Weekly Email:3	Weekly Email:4	Weekly Email:5
Club Website	Club Website:1	Club Website:2	Club Website:3	Club Website:4	Club Website:5
Club Board Updates (by letter)	Club Board Updates (by letter):1	Club Board Updates (by letter):2	Club Board Updates (by letter):3	Club Board Updates (by letter):4	Club Board Updates (by letter):5
Accessibility and visibility of the Club Board Members
Accessibility and visibility of the Club Manager

31) How could the Club improve communications?

32) How many hours per week do you currently spend online?

0 hours

1-2 hours

3-5 hours

>5 hours

33) From which location do you most often access the Internet?

Home

Work

Both

N/A

34) Is your email address for personal or business use?

35) Rate the importance of each of the following website capabilities (1=very unimportant, 5=very important):

	1	2	3	4	5	n/a
View monthly statements online	View monthly statements online:1	View monthly statements online:2	View monthly statements online:3	View monthly statements online:4	View monthly statements online:5
Make dining reservations online	Make dining reservations online:1	Make dining reservations online:2	Make dining reservations online:3	Make dining reservations online:4	Make dining reservations online:5
Register online for special events and activities
Receive timely emails about interesting events, activities and programs
View detailed club calendar of events online
Interact online with other members	Interact online with other members:1	Interact online with other members:2	Interact online with other members:3	Interact online with other members:4	Interact online with other members:5
View photos of members and staff	View photos of members and staff:1	View photos of members and staff:2	View photos of members and staff:3	View photos of members and staff:4	View photos of members and staff:5
View recent news articles about the Club
View menus online	View menus online:1	View menus online:2	View menus online:3	View menus online:4	View menus online:5
View reciprocal club information	View reciprocal club information:1	View reciprocal club information:2	View reciprocal club information:3	View reciprocal club information:4	View reciprocal club information:5

36) What additional comments would you like to make about your online communication needs?

C. Member Interests and Activities

37) Please indicate how important the following activities are to you:

	Not Needed	Little Importance	Somewhat Important	Very Important
Breakfast	Breakfast:Not Needed	Breakfast:Little Importance	Breakfast:Somewhat Important	Breakfast:Very Important
Lunch	Lunch:Not Needed	Lunch:Little Importance	Lunch:Somewhat Important	Lunch:Very Important
Dinner	Dinner:Not Needed	Dinner:Little Importance	Dinner:Somewhat Important	Dinner:Very Important
Networking Events	Networking Events:Not Needed	Networking Events:Little Importance	Networking Events:Somewhat Important	Networking Events:Very Important
Adult Social Events	Adult Social Events:Not Needed	Adult Social Events:Little Importance	Adult Social Events:Somewhat Important	Adult Social Events:Very Important
Family Social Events	Family Social Events:Not Needed	Family Social Events:Little Importance	Family Social Events:Somewhat Important	Family Social Events:Very Important
Educational Events/Programs	Educational Events/Programs:Not Needed
Youth/Children Programs	Youth/Children Programs:Not Needed			Youth/Children Programs:Very Important
Holiday Themed Events	Holiday Themed Events:Not Needed	Holiday Themed Events:Little Importance		Holiday Themed Events:Very Important
Corporate Outings/Events	Corporate Outings/Events:Not Needed			Corporate Outings/Events:Very Important
Reciprocal Club Programs	Reciprocal Club Programs:Not Needed			Reciprocal Club Programs:Very Important

38) To what other clubs do you belong?

39) Additional comments about your interests and activities that could help us improve:

40) What can the Bull & Bear Club do over the next 10 years to remain a vibrant and desirable Club?

D. About You

41) Please indicate your gender:

Female

Male

42) Please indicate your membership category:

43) Approximately how many years have you been a member of the Club?

44) What is your age?

45) Check all applicable age groups of the people that live in your household:

46) Household income

Thank you for your time. This survey is anonymous. If you wish to be contacted for follow-up or volunteer opportunities, please indicate your name and email (or phone). This survey is for Bull & Bear Club members only and should not be shared with others. Thank you for respecting the Club�s privacy.

47) Name (Optional)

48) Email (Optional)

49) Phone (Optional)

Bull & Bear Club Membership Survey